Refund policy
Return & Refund Policy
Last updated: June 17, 2026
Our Satisfaction Guarantee
At Veru Naturals, we stand behind every product we sell. If you are not completely satisfied with your first bottle for any reason, contact us within 30 days of receiving your order, and we will issue a full refund — no questions asked. This guarantee applies to first-time purchases of each product.
How to Request a Refund
To request a refund, email us at hello@verunaturals.com within 30 days of receiving your order. Please include:
- Your order number
- Your name and email address used at checkout
- A brief description of the issue (optional but helpful)
We will respond within 2 business days, and process approved refunds within 3-5 business days, to your original payment method. Please note that banks and credit card companies may require additional processing time before the refund appears on your statement.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, contact us at hello@verunaturals.com within 30 days of delivery with a photograph of the issue. We will send a replacement or issue a full refund at no cost to you — no need to return the item.
Non-Refundable Situations
The following are not eligible for refunds:
- Orders beyond the 30-day window from delivery date
- Second or subsequent purchases of the same product
- Orders where the product has been largely consumed (more than one bottle's worth used)
- Purchases made during promotional sales or with discount codes, unless the item arrived damaged or incorrect
Returns
Due to the nature of consumable supplement products, we do not require or accept physical returns. You do not need to ship anything back to receive your refund or replacement.
Exchanges
We do not offer product exchanges. If you would like a different product, please place a new order after your refund has been processed.
Order Cancellations
Orders can only be cancelled before they have been fulfilled and shipped. Once an order has been processed for fulfillment, it cannot be cancelled. Please email hello@verunaturals.com immediately if you need to cancel an order.
Lost or Undelivered Orders
If your order has not arrived within 15 business days of your shipping confirmation email, please contact us at hello@verunaturals.com and we will investigate and resolve the issue promptly.
Contact Us
For any questions about this policy, please contact us:
Email: hello@verunaturals.com
Website: verunaturals.com